Return policy
Return Policy
Thank you for shopping with us! We want you to love your purchase, but if something isn’t right, we’re here to help.
Returns
- You have 30 days from the date you receive your order to request a return.
- To be eligible for a return:
- Your item must be unused and in the same condition you received it.
- it must be in the original packaging.
- You must provide proof of purchase (e.g., order number or receipt).
Non-Returnable Items
- Some types of items are non-returnable:
Sale or clearance items
Refunds
- Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email address].
Return Shipping
- You are responsible for paying your own shipping costs for returning your item.
If you received a defective or incorrect item, we’ll cover the return shipping.
How to Start a Return
- Email us at [your support email address] with the subject line:
Return Request – Order #[your order number]
Include photos (if applicable) and a brief description of the issue.
shipping time
⏱ Shipping times may vary depending on your location, customs delays, or seasonal demand.
4-8 business days
Yes, on most orders
🛑 Note: Some items may arrive separately if ordered together, as we ship directly from our suppliers to ensure the fastest fulfillment possible.
Why shop with us?
🌟 Why Shop With Nexora Goods?
✅ Curated Quality
We handpick trending and high-quality products from trusted global suppliers—only the best make it to our shelves.
🚚 Free Worldwide Shipping
Enjoy free shipping on every order—no minimums, no hidden fees.
🔒 Safe & Secure Checkout
Your data is protected with industry-standard SSL encryption and secure payment gateways.
💬 Customer First Support
Our support team is here to help. Questions? We respond quickly and solve issues fast.
⏱ Hassle-Free Returns
Changed your mind? No problem. We offer easy returns on eligible items within 15 days of delivery.
💡 Constantly Updated Catalog
We’re always on the hunt for the next must-have item. New arrivals drop weekly!